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FAQs
Support & Coverage
Sentient Systems vs. Your Current IT Support
About Sentient Systems
Do I really need this type of service?
What software do you support?
Sentient Systems will support all Microsoft products and most of the other software
products commonly used by small businesses.
What hardware do you support?
We will support any hardware on a limited basis. We will diagnose hardware
problems and work with the hardware manufacturer on your behalf in
the case of warranty repairs. In the case that a piece of hardware
is not under warranty we will assist you with purchasing new hardware
or in having hardware repaired.
Explain the Remote Control service — Is
my information safe?
It's very safe. We use remote control software that allows us
to take control of your computer as if we were sitting right at your
desk. This allows us to do most of our work over the Internet and
enables us to offer you the lowest price possible.In order to use
the software on your computer, we must get your permission each and
every time. We cannot connect to your computer unless you accept
a link that we send you each time you want support. That way you
can feel safe that we can't do anything to your computer when you
aren't watching our every move.
| Sentient Systems
vs. Your Current IT Support |
We have a friend that took a couple of computer classes while in college that we call when we want computer
help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses
use a friend or part-time employee to try to manage their computer
systems. However, these people often aren't up to date with the latest
technologies or solutions, move on to full time jobs, or are unavailable
when you need them, costing you lost productivity and bringing your
business to a standstill. Sentient Systems is an affordable solution that allows
you to contact qualified help 7 days
a week.
Why did you develop Sentient Systems?
Most small businesses have a hard time getting consistent, reliable
advice and support for their computer systems. Sentient Systems provides all
of the services a business needs, on a 24/7 basis, at a very affordable
rate. The small to medium size business community can now outsource
their IT needs just like outsourcing payroll, or recruiting services.
How will Sentient Systems help my business
and employees perform better?
Most small business either don't have reliable technology help
or avoid using it for as long as possible because they feel like
they are running up an expensive 'tab' anytime they want help. Sentient Systems service contracts will allow your employees to get the support
and training they need, when they need it, for a flat fee. Knowing
that they are not running up the "tab" will allow them
to proactively get answers to the questions that are slowing their
work performance each day, keeping your business from being dragged
down by technology problems.
| Do
I Really Need This Type of Service? |
Why shouldn't I just call the manufacturer
of my computer for help?
That does seem to make sense, doesn't it? However, most people
who have tried this just get very frustrated. Long hold times, passing
the buck to another manufacturer, being charged €35 for every call.. Sentient Systems will solve any problem
with your computer immediately over the Internet or phone. If we
can't, we are local, so we can send a technician over at
your earliest convenience to take care of it in person.
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