virus removal

Virus Removal

A computer virus can slow down your computer and stop it from starting properly. Perhaps more worryingly some can expose your personal information to criminals and even delete your important files.

Spyware and Spamware are also can also cause a lot of damage and have major privacy concerns.

Symptoms of so called ‘Malware’ include unexpected freezing, frequent ‘pop up’ messages and, ironically, messages on the screen telling you that your machine is infected with a computer virus.

Some virus removal can be undertaken while Windows is running. If you have access to the internet then we can try to solve the issue via a secure remote desktop program.

Do you do call-outs?

Yes we do, Here’s how it works:

You contact us:

First we will evaluate whether your problem can solved over the phone or by remote access. If not, an engineer will come to your premises usually within a few hours from when you first contact us.

If possible, will repair the computer at your location, but if the problem will take more than an hour to fix or if we need to examine the damage before we order parts then we will ask to take your machine to our workshop to be repaired.

Collection/delivery of your computer is free.

We Fix your computer:

Once in our workshop somebody begins repairing your computer immediately. We determine any parts that will be needed, seek your approval and update you on everything such as expected delivery.

We Return your PC:

As soon as we fix the computer we’ll arrange a time that suits you and deliver it. Payment made upon delivery and can be made with either Cash, Cheque. If you wish to pay by credit card, we can send you an e-invoice and you can pay online before delivery.

What are my repair options?

Remote Computer Connection

Provided you have a working internet connection we can talk you throughconnecting to our Remote Desktop software to quickly fix your machine. Remote repairs typically cost between €50, for Maintenance and Quick Fixes etc., to €75 for Advanced Repairs, Virus Removal, File Recovery etc.

Engineer Call Out

Our engineers experienced and qualified and will explain the issue in plain English.

Courier Collection and Delivery

We pick up on the day, we fix and deliver the next. Perfect for busy people and Laptop repairs. Courier collection and Delivery is free in North Dublin, Meath and Cavan.

How long will it take?

Most problems are repaired at your premises but some will require us to take your laptop to our workshop. If we take your computer away we will bring it back as soon as it’s ready. In most cases that’s the next day but could be longer if we need to order parts.